Modern IT Operations Skills

Find resources on certifications and DevOps job skills that will enhance your career in the modern IT operations topic center. Get team organization and leadership strategies, tips on managing DevOps and traditional teams within the same IT organization, and ideas for beginning or improving your DevOps rollout.

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September 18, 2018 18 Sep'18
DevOps security takes on the dark side of digital transformation

Without better organizational discipline, digital businesses are at risk for massively disruptive data breaches and attacks. Can DevSecOps transform IT in time to avert disaster?
September 11, 2018 11 Sep'18
PagerDuty incident response tools loop in business stakeholders

PagerDuty follows Atlassian with incident response tracking for corporate management, while IT pros on the front lines of incident triage also seek enhancements to low-level alerting configurations.
September 05, 2018 05 Sep'18
Atlassian shops size up OpsGenie buy, Jira for incident management

Atlassian snapped up OpsGenie and rolled out Jira Ops as part of a shift in focus to IT incident management. Users will follow the strategy cautiously.
August 06, 2018 06 Aug'18
Enterprise IT struggles with DevOps for mainframe

Mainframe automation tools are nascent, and many mainframe experts are reluctant to embrace DevOps. But large enterprises must address legacy platforms to realize app delivery goals.

Bring yourself up to speed with our introductory content

ITSM (IT Service Management)

IT service management (ITSM) is a general term that describes a strategic approach to design, deliver, manage and improve the way businesses use information technology (IT). Continue Reading
What is the best DevOps tool for my career?

I have no prior knowledge on DevOps. I'm doing an online course and understand Unix. I get the concepts, so what tool should I concentrate on learning to advance my DevOps career? Continue Reading
PKI authentication explained: The basics for IT administrators

Public key infrastructure is part and parcel of modern digital business, from secure communications to data transmission and beyond. Admins must understand PKI to optimize its benefits. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

What IT pros need to know about Citrix certifications

Citrix offers a slew of certifications that prove how well an IT pro knows a certain technology. To earn a certification, IT pros must pass exams that Citrix issues. Continue Reading
Most jobs in the IT industry pay well, but skills matter

A survey of tech professionals identified which IT skills are most in demand. Find out how salaries compare from region to region, and how expertise affects compensation. Continue Reading
TechSnips IT video lessons demonstrate singular tasks with brevity

Hour-long training courses have their place, but IT pros often need short, focused videos to help them solve a specific problem. Check out a TechSnips video clip that cuts the padding in favor of quick instruction. Continue Reading

Learn to apply best practices and optimize your operations.

ITSM automation helps advance network automation

IT service management helps close the gap between IT staff and business needs, as AI and machine learning work with ITSM automation to usher in IT and network automation. Continue Reading
Deployment pipeline diagrams expose process and tech gaps

Does the specialized cloud dev sandbox cause a deployment headache? Should security teams vet code earlier in the pipeline? In this video, Gary Gruver shows what IT teams gain when they visualize code flow. Continue Reading
Self-service automation gives WLA maximum power

Users don't want to wait for an admin to run a report. Admins don't want to drop their work to do it. Set parameters on self-service options and let workers help themselves. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

Top-tier ITSM skills go beyond a good tool set

An organization can supply all the tools IT wants and still struggle to succeed. Build up key soft skills in IT and you'll boost productivity and business relationships. Continue Reading
The ops team's role in securing IT infrastructure and apps

Organizations prioritize security, even as they deploy workloads to the cloud and adopt new dev methods. How do these trends change the IT ops team's security responsibilities? Continue Reading
Which IT security roles fall to the ops team?

To help secure data and applications, an IT ops team needs to do much more than put up firewalls and apply other traditional security measures. Here's where to begin. Continue Reading