IT Systems Management and Monitoring

The IT systems management topic center is dedicated to tools and technologies that enable more visibility into IT infrastructure, integration between IT management tools, tailored alerts for IT professionals and new areas of performance monitoring and management. Look here for expert tips and tech news.

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IT Systems Management and Monitoring News

July 30, 2020 30 Jul'20
New Relic pricing plummets with product overhaul

New Relic dropped pricing for a newly unified set of IT monitoring tools, as it faces fresh competitive pressures and users adjust to cloud-native complexity.
July 02, 2020 02 Jul'20
AIOps tools expand as users warm slowly to autoremediation

AIOps tool vendors keep expanding the environments they can support with automated remediation features, but users are taking their time to move beyond root cause analysis.
June 25, 2020 25 Jun'20
Puppet unveils event-driven IT automation plans

Puppet's IT automation system Relay, now in beta, offers an event-driven take on IT workflows, but the vendor must clearly establish the product's value over competing DevOps systems.
June 24, 2020 24 Jun'20
HashiCorp Terraform beta brings long-awaited features

Terraform 0.13, recently released to public beta, includes support for complex infrastructure deployments that users have eagerly awaited.

IT Systems Management and Monitoring Get Started

Bring yourself up to speed with our introductory content

IT/OT convergence

IT/OT convergence is the integration of information technology (IT) systems with operational technology (OT) systems. Continue Reading
Follow this Grafana Loki tutorial to query IT log data

IT pros evaluating log data should try tools like Grafana Loki. Follow this tutorial to see how it works firsthand, exploring LogCLI and LogQL. Continue Reading
Modern IT KPIs emphasize cloud, DevOps and user experience

When it comes to KPIs, IT ops teams have typically prioritized process-centric metrics, but recent technical and cultural shifts have started to change that. Continue Reading

Evaluate IT Systems Management and Monitoring Vendors & Products

Weigh the pros and cons of technologies, products and projects you are considering.

Explore common machine learning use cases in IT operations

Machine learning is a hot topic with use cases that span IT and the business. Learn how IT operations teams most commonly apply the technology -- from help desk response to gauging end-user satisfaction. Continue Reading
Evaluate 3 IT ops use cases for the Aternity monitoring tool

Operations teams can use data from an IT environment to detect, prevent and remediate issues. With Aternity, they can specifically track metrics and manage tasks related to user experience. Continue Reading
ServiceNow vs. Jira Service Desk for ITSM workflow management

ServiceNow and Jira Service Desk are both big names in ITSM, but which one is better for your workflow management needs? Compare the two tools in terms of flexibility, integration support and more. Continue Reading

Manage IT Systems Management and Monitoring

Learn to apply best practices and optimize your operations.

Windows Server System Insights steers admins from trouble

The predictive analytics feature in Windows Server 2019 gives administrators a heads-up to potential problems to avoid the scrambling when help desk tickets start to pile up. Continue Reading
Strike a balance between these 5 critical help desk KPIs

IT operations teams shouldn't view help desk KPIs in isolation, but rather as a set of closely related metrics that work together to track the user experience and costs. Continue Reading
Lessons learned: Strategies to adjust IT operations in a crisis

Curious how other businesses adjusted their IT operations strategies in light of COVID-19? Look back at these five recent SearchITOperations news stories to find out. Continue Reading

Problem Solve IT Systems Management and Monitoring Issues

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

Forget monitoring alerts, turn to IT root cause analysis

Alerts get your attention, but they don't always tell you where the core of a problem is to be found. Maybe it's time to shift your IT management strategy. Continue Reading
6 tips to master server troubleshooting

Understand, communicate, monitor, check logs, ask for support. Follow these guidelines, and make troubleshooting server problems quick and easy. Continue Reading
Apply the K-means clustering algorithm for IT performance monitoring

Modern machine learning frameworks reduce the heavy lifting in IT performance monitoring. Follow this example, using Apache Mesos and the K-means clustering algorithm, to learn the basics. Continue Reading