Application Infrastructure Planning and Management

Find expert tips here for IT operations and DevOps teams on ensuring app resources meet demand, applications and new app features scale and perform acceptably in production, and rapid iterations do not create maintenance issues.

January 06, 2021 06 Jan'21
GrubHub's infrastructure-as-code feeds pandemic resiliency

GrubHub SREs fostered more consistent deployment patterns for resources such as DNS and AWS load balancers with a move to self-service infrastructure-as-code tools for DevOps teams last year.
December 21, 2020 21 Dec'20
Enterprises reckon with Kubernetes cluster scale

Kubernetes has landed in enterprise production -- the next task is for it to expand to accommodate very large clusters, as well as many small clusters for multi-cloud and edge computing.
December 17, 2020 17 Dec'20
DevSecOps pros struggle with tech changes, top-down mandates

Upper management's rising interest in DevSecOps raises the stakes for IT pros as they contend with rapidly evolving cloud-native apps.
December 16, 2020 16 Dec'20
SolarWinds attack stumps SecOps experts

An attack on U.S. government agencies via vendor software updates illuminates a SecOps frontier where users must figure out how to reliably evaluate third-party dependencies.

Bring yourself up to speed with our introductory content

How and why to create an SRE error budget

No IT service is completely immune to disruption. A realistic error budget is a powerful way to set up a service for success. Continue Reading
infrastructure as code

Infrastructure as code, also referred to as IaC, is an IT practice that codifies and manages underlying IT infrastructure as software. Continue Reading
IT operations

IT operations is the overarching term for the processes and services administered by an organization's information technology (IT) department. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

Explore Bottlerocket's benefits and limitations

Everything has pros and cons, but the question is whether the good outweighs the bad. Evaluate what Bottlerocket has to offer, and how it compares to Alpine Linux as a container OS. Continue Reading
ITSM and DevOps don't have to be at odds

Is it possible for ITSM and DevOps to coexist within the same organization? It is, but it raises plenty of questions about how and whether they are a good fit. Continue Reading
Containers bring cloud-agnostic workloads closer to reality

Cloud-agnostic workloads have been a largely elusive goal in enterprise IT. But has containerization -- and, particularly, Kubernetes -- made agnosticism feasible? Continue Reading

Learn to apply best practices and optimize your operations.

Adapt ITSM workflows for modern IT needs

To some, IT service management may have fallen out of favor -- especially as cloud computing and DevOps rose to prominence. Don't count out ITSM just yet. Continue Reading
How to apologize for server outages and keep users happy

Nobody panic: The servers are down. How IT communicates an issue often means more to users than resolution speed. An admission of struggle is more forgivable than silence. Continue Reading
How to manage technical debt in IT organizations

"Debt" is a scary word even without "technical" before it. We can't help you with dollars and cents, but we can share what IT technical debt is and how to create a debt reduction plan. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

How to prevent ransomware with smart IT operations

Whatever you do: Don't pay the ransom. Learn how the right tools and procedures can enable IT ops admins to prevent, mitigate and recover from a ransomware attack. Continue Reading
6 tips to master server troubleshooting

Understand, communicate, monitor, check logs, ask for support. Follow these guidelines, and make troubleshooting server problems quick and easy. Continue Reading
ServiceNow implementation upgrades reinsurer's finance unit

In 2017, Accenture embarked on an unconventional ServiceNow deployment on behalf of global reinsurer Scor. Learn how the implementation helped modernize Scor's finance department. Continue Reading