Opinion

Opinion

Modern IT Operations Skills

• ITIL 4 framework brings long-awaited flexibility to ITSM

  After eight long years, the ITIL 4 framework finally saw the light of day in 2019 -- but what can enterprises expect to gain from the latest version, and those to come?  Continue Reading

• How ops teams stay relevant during a shift left in DevOps

  IT operations administrators should not perceive the shift left in DevOps as a threat to their relevance, but rather as a catalyst for a change in their priorities.  Continue Reading

• Without DevOps metrics, forget about DevOps glory

  DevOps doesn't provide easy comparison points to quantify improvements. So how do you know if you're on the path to success or just spinning your wheels?  Continue Reading

• Key IT skills to make you current and capable in an ops role

  With the rapid pace of IT, it's easy to lose your edge -- even for technologically curious ops professionals. Master a balance of the best IT and people skills to get ahead in modern operations.  Continue Reading

• 6 emerging technologies that belong in an IT operations plan

  A penny saved is a penny earned. But when it comes to AI, specialized compute engines and these other key emerging IT operations areas, a penny saved today is a dollar wasted -- or worse -- in the future.  Continue Reading

• It's time to automate the help desk ticketing system

  The help desk is no admin's favorite job -- and no user's favorite place. But with a little automation and AI, the help desk can become a more palatable experience for both parties.  Continue Reading

• Does DevOps for operations mean learning how to code?

  What do operations folks need to know before they dive into DevOps? Automation is the key to a responsive environment, and users are your guiding light.  Continue Reading

• DevOps to DevSecOps adjustment banks on cross-group collaboration

  It takes collaboration across several levels -- between the C-suite and in cross-functional teams -- to successfully move to DevSecOps and meet compliance requirements.  Continue Reading

• How to drive an effective DevOps for business approach

  Don't adopt DevOps for the sake of operational and development efficiency. Do DevOps because it yields business gains. In fact, what you should be doing is BizDevOps.  Continue Reading

• The journey to DevOps starts with solving problems

  If you want to do DevOps, don't just follow the prescribed strategies and roadmaps that other companies lay out. Assess your own process, and start addressing your own problems.  Continue Reading

• Get into DevOps with cross-functional skills and culture

  There's no well-traveled path to a DevOps career. But it's not rocket science. Learn how to explain DevOps and master skills, such as CI/CD, and you'll be on your way.  Continue Reading

• The DevOps hiring process should be audition-based

  How do we ensure competence? Certification is now a big business, but the way we test a 6 year old should differ from the way we test a doctoral candidate or DevOps engineer.  Continue Reading

• Emotional intelligence in the workplace makes a difference

  Technologists need to know people as well as they know their craft. Applying emotional intelligence in the workplace helps convey ideas and change organizations.  Continue Reading

• Let's develop best practices for security in DevOps

  We've turned to DevOps and microservices because they've made it faster and easier to release and update applications. It's past time we developed security practices for them.  Continue Reading

• A DevOps mindset shouldn't overemphasize speed

  DevOps isn't really about the fastest release process. Ultimately, DevOps should make the user's life better. Find a balance between velocity and utility.  Continue Reading