Opinion

Opinion

• ITIL 4 framework brings long-awaited flexibility to ITSM

  After eight long years, the ITIL 4 framework finally saw the light of day in 2019 -- but what can enterprises expect to gain from the latest version, and those to come?  Continue Reading

• Future of PowerShell lies in DevOps, cloud resource management

  While PowerShell isn't the only automation and scripting tool that fits in IT pros' cloud and CI/CD toolboxes, it won't fall out of favor any time soon.  Continue Reading

• How ops teams stay relevant during a shift left in DevOps

  IT operations administrators should not perceive the shift left in DevOps as a threat to their relevance, but rather as a catalyst for a change in their priorities.  Continue Reading

• IT organizations anticipate DevOps evolution in 2019

  DevOps shifts around like ice cubes skate across water: quickly and always toward its outer limits. Kurt Marko explores some areas where DevOps will go in 2019.  Continue Reading

• Without DevOps metrics, forget about DevOps glory

  DevOps doesn't provide easy comparison points to quantify improvements. So how do you know if you're on the path to success or just spinning your wheels?  Continue Reading

• Expect more container evolution, growth in 2019

  Containerization shows no sign of winding down. With technologies, product options and providers focused on technological improvement, container ecosystems will develop rapidly in the coming year.  Continue Reading

• AI for IT operations means smarter, safer deployments

  Anticipate developments in AIOps and IT automation in 2019, particularly in major spaces such as IT security. Help your organization look forward and adopt smarter automation.  Continue Reading

• Key IT skills to make you current and capable in an ops role

  With the rapid pace of IT, it's easy to lose your edge -- even for technologically curious ops professionals. Master a balance of the best IT and people skills to get ahead in modern operations.  Continue Reading

• What's next for VMs vs. containers as isolation, performance evolve?

  With advances from Docker, Kubernetes and other container technologies, an ecosystem is emerging that threatens the existence -- or at least importance -- of VMs in enterprise IT orgs.  Continue Reading

• 6 emerging technologies that belong in an IT operations plan

  A penny saved is a penny earned. But when it comes to AI, specialized compute engines and these other key emerging IT operations areas, a penny saved today is a dollar wasted -- or worse -- in the future.  Continue Reading

• It's time to automate the help desk ticketing system

  The help desk is no admin's favorite job -- and no user's favorite place. But with a little automation and AI, the help desk can become a more palatable experience for both parties.  Continue Reading

• Invest in an IT infrastructure upgrade -- or keep fixing it

  Because upgrades to infrastructure equipment can be expensive and difficult, the easier decision is to renew a support contract. But delay comes at a cost, too.  Continue Reading

• Quantum supremacy and the path to encryption chaos

  Widespread use of quantum computing isn't as far into the future as some might think. When it arrives, this powerful computing technology could turn IT security upside down.  Continue Reading

• Does DevOps for operations mean learning how to code?

  What do operations folks need to know before they dive into DevOps? Automation is the key to a responsive environment, and users are your guiding light.  Continue Reading

• DevOps to DevSecOps adjustment banks on cross-group collaboration

  It takes collaboration across several levels -- between the C-suite and in cross-functional teams -- to successfully move to DevSecOps and meet compliance requirements.  Continue Reading