How APM DevOps tools can establish accessibility across an enterprise

Beyond just development and operations, teams across an organization can benefit from DevOps tools as long as they also offer accessibility and transparency.

DevOps success requires full-scale buy-in from everyone in the enterprise. Without total investment, including from outside IT, DevOps can never reach its full potential.

But that’s easier said than done, especially given IT figuratively speaks a different language than business, with specialized terms too often confused with technical jargon. Thankfully, there are DevOps tools that offer transparency to those outside of the more technical teams.

Take, for example, Blue Ocean 1.0 from the Jenkins open source community. With a UI designed specifically to streamline CI/CD (continuous integration/continuous delivery) software, Blue Ocean is a DevOps tool intended to help bridge the gap between business and DevOps teams. Between customizable versions of the Jenkins UI, a visual interface that can be used to design CD pipelines, and alerts that show where problems have occurred in a pipeline, Blue Ocean increases accessibility for the business side of enterprises so everybody is speaking the same language.

Compliance auditors stand to benefit from more accessible DevOps tools like Blue Ocean as well. In an environment in which certain compliance and security practices are becoming increasingly automated during application development, it’s helpful to be able to review the DevOps workflow using a GUI instead of diving into the code itself.

Application performance monitoring (APM), which has been gaining popularity, is another part of the DevOps toolkit that has been undergoing something of an accessibility renaissance. Members of the business who are not familiar with code can still get a glimpse into the inner workings of IT thanks to companies like New Relic, which offers APM software that can be used by employees from across the company. Its dashboards and customizable alerts, for instance, are heavy on data while light on technical complexity, allowing product and account managers to benefit. Even customer service agents have used the customizable transactional views from New Relic's software to monitor customer sites and improve their response times.

Increased collaboration between development and operations is a big part of DevOps. But it doesn't stop there. Other teams can benefit from DevOps as well so long as the very tools that enable DevOps also offer accessibility and transparency.

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