Problem solve
Get help with specific problems with your technologies, process and projects.
Application Rollout Planning and Problems
Prevent help desk escalation with runbook documentation
IT operations teams are often stuck in a process loop to solve issues. Learn how tools, such as runbooks and libraries, break the cycle and help avoid problem escalation. Continue Reading
Build a patch management process to stay cool in an IT crisis
Time is of the essence during a major IT crisis, but rushing to fix a problem can do more harm than good. Ensure version control, documentation and testing for effective patch deployment. Continue Reading
Improve microservices management in operations with 5 tips
Distributed applications are the future of IT, thanks to their scalability and flexibility, but growth means growing pains. Tackle microservices issues with this expert advice. Continue Reading
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The ops team's role in securing IT infrastructure and apps
Organizations prioritize security, even as they deploy workloads to the cloud and adopt new dev methods. How do these trends change the IT ops team's security responsibilities? Continue Reading
Which IT security roles fall to the ops team?
To help secure data and applications, an IT ops team needs to do much more than put up firewalls and apply other traditional security measures. Here's where to begin. Continue Reading
Unmask IT operational risks for resilient apps
Sidney Dekker, a speaker on safety, illustrates the causes of failure in high-consequence domains and how IT organizations can banish them in this video.Continue Reading
Know the ins and outs of an enterprise application project
It's not just developers and operations admins who need to plan an application launch or update together -- bring in every connected department to ensure nobody gets caught by surprise.Continue Reading
Cherry-pick from ITSM frameworks to achieve change control
Don't let the horrors of ITSM implementations gone wrong turn your IT organization away from quality control and improvement. Discerning ITSM adopters know that the more frameworks there are, the merrier.Continue Reading
Take a self-guided IT maturity assessment
Compare the progressive stages of IT maturity against your organization's use of documentation, goal orientation and automation; then discover areas for improvement.Continue Reading
How Big Finance and the feds conquered SecOps with code
SecOps is among the most daunting frontiers of DevOps transformation, but banks and the U.S. federal government are forging ahead using Puppet IT automation.Continue Reading