Problem solve

Application Rollout Planning and Problems

• Prevent help desk escalation with runbook documentation

  IT operations teams are often stuck in a process loop to solve issues. Learn how tools, such as runbooks and libraries, break the cycle and help avoid problem escalation. Continue Reading

• Build a patch management process to stay cool in an IT crisis

  Time is of the essence during a major IT crisis, but rushing to fix a problem can do more harm than good. Ensure version control, documentation and testing for effective patch deployment. Continue Reading

• Improve microservices management in operations with 5 tips

  Distributed applications are the future of IT, thanks to their scalability and flexibility, but growth means growing pains. Tackle microservices issues with this expert advice. Continue Reading

• The ops team's role in securing IT infrastructure and apps

  Organizations prioritize security, even as they deploy workloads to the cloud and adopt new dev methods. How do these trends change the IT ops team's security responsibilities? Continue Reading

• Which IT security roles fall to the ops team?

  To help secure data and applications, an IT ops team needs to do much more than put up firewalls and apply other traditional security measures. Here's where to begin. Continue Reading

• Unmask IT operational risks for resilient apps

  Sidney Dekker, a speaker on safety, illustrates the causes of failure in high-consequence domains and how IT organizations can banish them in this video.Continue Reading

• Know the ins and outs of an enterprise application project

  It's not just developers and operations admins who need to plan an application launch or update together -- bring in every connected department to ensure nobody gets caught by surprise.Continue Reading

• Cherry-pick from ITSM frameworks to achieve change control

  Don't let the horrors of ITSM implementations gone wrong turn your IT organization away from quality control and improvement. Discerning ITSM adopters know that the more frameworks there are, the merrier.Continue Reading

• Take a self-guided IT maturity assessment

  Compare the progressive stages of IT maturity against your organization's use of documentation, goal orientation and automation; then discover areas for improvement.Continue Reading

• How Big Finance and the feds conquered SecOps with code

  SecOps is among the most daunting frontiers of DevOps transformation, but banks and the U.S. federal government are forging ahead using Puppet IT automation.Continue Reading