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Don't panic! The definitive guide to IT troubleshooting

Last updated:April 2018

Editor's note

IT troubleshooting is a vital part of operations in any organization, whether it hosts applications on the cloud, on premises or across a combination of the two. IT problems arise in monolithic and legacy applications, as well as in distributed microservices, where they take a little extra effort to chase down.

The response process and methodology are at least as important as the tools in use. Users are an important piece of the puzzle and can prove major assets for IT troubleshooting. And there are numerous ways to get the most out of IT monitoring and log management software. Root cause analysis is a matter of logic, tools and knowledge.

From how to engage superusers to the promise of AI-embedded tools, these articles from IT experts in the field and independent analysts have your organization's back.

1Take maximum advantage of tool capabilities

IT applications don't work the same way they used to, so IT troubleshooting methods shouldn't either. Ensure that the tools you use can see into distributed architectures and locate more than just immediate failures. This set of articles offers advice on log management and reporting, as well as how to best implement AIOps for better visibility and preventative action.

2QA in the right environment for fewer issues

Some tools need time to gather data but pay off in the long run. And some issues never surface when quality assurance (QA) testers have an environment that matches production. These articles share techniques to deploy resilient, bug-free -- or nearly so -- applications that keep users happy.

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