IT Systems Management Definitions

  • A

    AIOps (artificial intelligence for IT operations)

    Artificial intelligence for IT operations (AIOps) is an umbrella term for the use of big data analytics, machine learning (ML) and other artificial intelligence (AI) technologies to automate the identification and resolution of common information technology (IT) issues.

  • Application Performance Index (Apdex)

    Application Performance Index, also known as Apdex, is an open standard intended to simplify measurement and reports of application performance.

  • C

    COBOL (Common Business Oriented Language)

    COBOL (Common Business-Oriented Language) is a high-level programming language for business applications.

  • compliance automation

    Compliance automation, also known as automated compliance, is a category of software applications that use artificial intelligence (AI) features and technology to simplify compliance procedures.

  • configuration management (CM)

    Configuration management (CM) is a governance and systems engineering process for ensuring consistency in an operational environment.

  • container management software

    Container management software is programming that automates the creation, destruction, deployment and scaling of software containers. Containerization is an approach to software development which isolates processes that share an operating system (OS) and binds application or microservices libraries and dependencies into one deployable unit.

  • continual service improvement

    Continual service improvement is a method to identify and execute opportunities to make IT processes and services better, and to objectively measure the effects of these efforts over time.

  • cook-off test

    A cook-off test is a controlled experiment conducted to determine if or how soon a component, device or system will malfunction because of internally generated heat... (Continued)

  • D

    Datadog

    Datadog is a monitoring and analytics tool for IT and DevOps teams that can be used to determine performance metrics as well as event monitoring for infrastructure and cloud services.

  • DCML (Data Center Markup Language)

    DCML (Data Center Markup Language), based on Extensible Markup Language (XML), is a data format and model for exchanging information that describes a data center environment.

  • distributed tracing

    Distributed tracing, also called distributed request tracing, is a method for IT and DevOps teams to monitor applications, especially those composed of microservices.

  • E

    Elastic

    Elastic is a software company that provides products and services related to Elasticsearch, its distributed enterprise search engine.

  • Elastic Stack

    Elastic Stack is a group of open source products from Elastic designed to help users take data from any type of source and in any format and search, analyze, and visualize that data in real time.

  • H

    HP OpenView

    HP OpenView is a suite of business computer management or "e-services" programs from Hewlett-Packard (HP), which states that the suite is "among the world's 20 largest software businesses."

  • I

    IT incident management

    IT incident management is an area of IT service management (ITSM) wherein the IT team returns a service to normal as quickly as possible after a disruption, in a way that aims to create as little negative impact on the business as possible.

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