I - Definitions
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I
immutable infrastructure
Immutable infrastructure is an approach to managing services and software deployments on IT resources wherein components are replaced rather than changed. An application or services is effectively redeployed each time any change occurs.
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incremental shift left testing
Incremental shift left testing is a widely adopted method that starts testing earlier in the development cycle – shifting it to the left on the timeline -- and breaks complex development down into smaller pieces that build upon each other.
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infrastructure as code
Infrastructure as code (IaC) is an approach to software development that treats physical compute, storage and network fabric resources as web services and allows apps to run where they are best suited, based on cost and performance data.
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IT automation
IT automation is the use of instructions to create a repeated process that replaces an IT professional's manual work in data centers and cloud deployments.
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IT incident management
IT incident management is an area of IT service management (ITSM) wherein the IT team returns a service to normal as quickly as possible after a disruption, in a way that aims to create as little negative impact on the business as possible.
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IT incident report
An IT incident report is documentation of an event that has disrupted the normal operation of some IT system (or that had the potential to do so) and how that situation was handled.
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IT monitoring
IT monitoring is the process to gather metrics about the operations of an IT environment's hardware and software to ensure everything functions as expected to support applications and services.
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IT operations
IT operations are the processes and services administered by an organization’s information technology (IT) department. As such, IT operations include administrative processes and support for hardware and software, for both internal and external clients.
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IT operations analytics (ITOA)
IT operations analytics (ITOA) is the practice of monitoring systems and gathering, processing and interpreting data from various operations sources to guide decisions and predict potential issues.
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IT operations management (ITOM)
IT operations management (ITOM) is the administrative area involving technology infrastructure components and the requirements of individual applications, services, storage, networking and connectivity elements within an organization.
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IT performance management (information technology performance management)
IT performance management includes purchasing decisions, the standardization of IT equipment and guidance on capital and human resources. The goal is to ensure that key performance indicators (KPIs), service levels and budgets are in compliance with the organization's goals
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IT service delivery
IT service delivery is the manner in which a corporation provides information technology access to users throughout an application's lifecycle.
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IT systems management
Systems management is the administration of the information technology systems in an enterprise data center. An effective systems management plan facilitates the delivery of IT as a service (ITaaS) and allows the organization's employees to respond to changing business requirements in an agile manner.
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IT/OT convergence
IT/OT convergence is the integration of information technology (IT) systems used for data-centric computing with operational technology (OT) systems used to monitor events, processes and devices and make adjustments in enterprise and industrial operations.
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ITSM (IT Service Management)
IT service management (ITSM) is a general term that describes a strategic approach to design, deliver, manage and improve the way businesses use information technology (IT).