I - Definitions

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    immutable infrastructure

    Immutable infrastructure is an approach to managing services and software deployments on IT resources wherein components are replaced rather than changed.

  • IT incident management

    IT incident management is a component of IT service management (ITSM) that aims to rapidly restore services to normal following an incident while minimizing adverse effects on the business.

  • IT incident report

    An IT incident report is documentation of an event that disrupted the normal operations of an IT system or had the potential to do so as well as how the situation was handled.

  • IT monitoring

    IT monitoring is a process that gathers metrics on the operations of an IT environment.

  • IT operations management (ITOM)

    IT operations management (ITOM) is a strategic approach to managing an organization's information technology needs.

  • IT performance management

    IT performance management is the supervision of an organization's IT infrastructure to ensure key performance indicators, service levels and budgets comply with the organization's goals.

  • IT service delivery

    IT service delivery is the way a corporation provides users access to IT services, such as applications, data storage and other business resources. IT service delivery covers design, development, deployment, operation and retirement.

  • IT systems management

    Systems management is the administration of the information technology (IT) systems in an enterprise network or data center.

  • What is infrastructure as code (IaC)?

    Infrastructure as code (IaC) is an IT practice that codifies and manages underlying IT infrastructure as software.

  • What is infrastructure automation?

    Infrastructure automation uses software tools to automate processes related to IT infrastructure provisioning, management and monitoring.

  • What is IT automation? A complete guide for IT teams

    IT automation is the use of instructions to create a clear, consistent and repeatable process that replaces an IT professional's manual work in data centers and cloud deployments.

  • What is IT operations (IT ops)?

    The term IT operations (IT ops) describes the many processes and services an IT department manages and maintains within an organization.

  • What is IT service management (ITSM)?

    IT service management (ITSM) is a general term that describes a strategic approach to designing, delivering, managing and improving the way businesses implement IT services.

  • What is IT/OT convergence? Everything you need to know

    IT/OT convergence is the integration of information technology (IT) systems with operational technology (OT) systems.