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Expert tips to advance an IT help desk

A streamlined help desk benefits both IT ops teams and end users. Learn how to improve your organization's help desk with these expert tips on templates, automation and AI.

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Set better SLA expectations through this quiz

Realistic SLA expectations rely on accurately defined criteria, properly set. Test your knowledge of SLA measurements and learn to tailor contracts that avoid costly consequences with this quiz.

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ClubCorp IT security assessment frees up IT ops

ClubCorp took stock of its IT security strategy last year, which led to freedom from grunt work and renewed focus for the IT ops team.

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IT management tools take to living on the cloud

While there are a lot of factors for enterprises to consider when choosing an IT management tool, the on-premises vs. SaaS decision can be a particularly tricky one.

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    Set better SLA expectations through this quiz

    Realistic SLA expectations rely on accurately defined criteria, properly set. Test your knowledge of SLA measurements and learn to tailor contracts that avoid costly consequences with this quiz.

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    Inside the mechanics of Salt Orchestrate Runner

    Admins can use orchestration features in Salt to centrally control a group of minions and machines. Follow this example, which features Orchestrate Runner, to get started.

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    serverless computing

    Serverless computing is an event-driven application design and deployment paradigm in which computing resources are provided as scalable cloud services.

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Blog: Modern Operations: Apps & Stacks

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