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Improve help desk service with change request templates

Change management is an essential ITSM practice, but it doesn't have to come at the expense of end users. Use templates to clarify expectations and set changes in motion without disruption.

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The next DevOps trend: Automated governance

CloudBees and its competitors vie to offer the visibility and data-driven performance measurement into CI/CD processes that enterprises need to strive for better DevOps governance.

News

DevOps and DevSecOps are one and the same

Without better organizational discipline, digital businesses are at risk for massively disruptive data breaches and attacks. Can DevSecOps transform IT in time to avert disaster?

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How to achieve application performance improvement in ops

With more complex infrastructure and applications comes increased need for sophisticated performance monitoring and management tools, accompanied by strengthened processes.

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IT Operations Basics

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    infrastructure as code

    Infrastructure as code, also referred to as IaC, is a type of IT setup wherein developers or operations teams automatically manage and provision the technology stack for an application through software, rather than using a manual process to ...

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    An introductory approach to infrastructure versioning

    Configuration files define infrastructure as code, which enables IT admins to control updates and enforce standardization. Start using a version control system to codify configurations with just a handful of commands.

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    Rev up IT with continuous delivery and DevOps

    IT operations is on the software team with continuous delivery, continuous deployment and DevOps. Done right, the collaboration in tools and culture produces better software faster than previous methodologies.

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Blog: Modern Operations: Apps & Stacks

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  • IT Ops Implications of Continuous Delivery

    IT pros sing the praises of Jenkins on Kubernetes

    Jenkins and Kubernetes are a natural fit for automated application development and delivery, and the open source community has plans to improve how Jenkins runs on containers.

  • Application Rollout Planning and Problems

    The next DevOps trend: Automated governance

    CloudBees and its competitors vie to offer the visibility and data-driven performance measurement into CI/CD processes that enterprises need to strive for better DevOps governance.

  • IT Ops Implications of Continuous Delivery

    DevOps and DevSecOps are one and the same

    Without better organizational discipline, digital businesses are at risk for massively disruptive data breaches and attacks. Can DevSecOps transform IT in time to avert disaster?

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