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Gene Kim is the lead researcher for the IT Process Institute (ITPI), a research organization whose mission is to better understand what differentiates high performing IT organizations from medium and low performers. Gene is also the CTO and co-founder of Tripwire, a company that specializes in change and configuration management controls.
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According to the results of ITPI's study, a crucial part of creating an efficient IT organization is process control. In other words, managing the frameworks that govern configuration and change management is the key to increasing data center productivity. The detailed findings can be found in ITPI's book The Visible Ops Handbook. Gene Kim discusses some of those findings in this exclusive audiocast.
What the IT Process Institute does and Gene Kim's role
IT process control for reigning in ITSM frameworks
The 80:20 principle in high-performing IT organizations
Defined consequences minimizes risks
The role of standards in IT process controls
Standards don't always yield positive results
IT process controls and the data center
Do things like ITIL and COBIT really work?
More on configuration and change management
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