I - Definitions

  • I

    immutable infrastructure

    Immutable infrastructure is an approach to managing services and software deployments on IT resources wherein components are replaced rather than changed.

  • infrastructure as code (IaC)

    Infrastructure as code, also referred to as IaC, is an IT practice that codifies and manages underlying IT infrastructure as software.

  • IT automation

    IT automation is the use of instructions to create a repeated process that replaces an IT professional's manual work in data centers and cloud deployments.

  • IT incident management

    IT incident management is an area of IT service management (ITSM) wherein IT teams return a service to normal as quickly as possible after a disruption with as little negative impact on the business as possible.

  • IT incident report

    An IT incident report is documentation of an event that disrupted the normal operations of an IT system or had the potential to do so as well as how the situation was handled.

  • IT monitoring

    IT monitoring is a process that gathers metrics on the operations of an IT environment.

  • IT operations (IT ops)

    The term IT operations (IT ops) describes the many processes and services that an IT department administers.

  • IT operations management (ITOM)

    IT operations management (ITOM) is a strategic approach to managing an organization's information technology needs.

  • IT performance management

    IT performance management is the supervision of an organization's IT infrastructure to ensure key performance indicators, service levels and budgets comply with the organization's goals.

  • IT service delivery

    IT service delivery is the way a corporation provides users access to IT services, such as applications, data storage and other business resources. IT service delivery covers design, development, deployment, operation and retirement.

  • IT service management (ITSM)

    IT service management (ITSM) is a general term that describes a strategic approach to design, deliver, manage and improve the way businesses use IT.

  • IT systems management

    Systems management is the administration of the information technology (IT) systems in an enterprise network or data center.

  • What is IT/OT convergence? Everything you need to know

    IT/OT convergence is the integration of information technology (IT) systems with operational technology (OT) systems.

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