I - Definitions

  • I

    immutable infrastructure

    In an immutable infrastructure, components are replaced rather than changed which means that an application or service is effectively redeployed each time a change occurs.

  • incremental shift left testing

    Incremental shift left testing is a widely adopted method that starts testing earlier in the development cycle – shifting it to the left on the timeline -- and breaks complex development down into smaller pieces that build upon each other.

  • Infrastructure as Code (IAC)

    Infrastructure as Code (IAC) is a type of IT infrastructure that operations teams can automatically manage and provision through code, rather than using a manual process.

  • IT automation

    IT automation is the linking of disparate systems and software in such a way that they become self-acting or self-regulating. 

  • IT incident report

    An IT incident report is documentation of an event that has disrupted the normal operation of some IT system (or that had the potential to do so) and how that situation was handled.

  • IT operations

    IT operations are the processes and services administered by an organization’s information technology (IT) department. As such, IT operations include administrative processes and support for hardware and software, for both internal and external clients.

  • IT operations analytics (ITOA)

    IT operations analytics (ITOA) is the practice of monitoring systems and gathering, processing and interpreting data from various operations sources to guide decisions and predict potential issues.

  • IT operations management (ITOM)

    IT operations management (ITOM) is the administrative area involving technology infrastructure components and the requirements of individual applications, services, storage, networking and connectivity elements within an organization.

  • IT performance management (information technology performance management)

    IT performance management includes purchasing decisions, the standardization of IT equipment and guidance on capital and human resources. The goal is to ensure that key performance indicators (KPIs), service levels and budgets are in compliance with the organization's goals

  • IT service delivery (information technology service delivery)

    IT service delivery is the manner in which a corporation provides information technology access to users throughout an application's lifecycle.

  • IT systems management

    Systems management is the administration of the information technology systems in an enterprise data center. An effective systems management plan facilitates the delivery of IT as a service (ITaaS) and allows the organization's employees to respond to changing business requirements in an agile manner.

  • IT/OT convergence

    IT/OT convergence is the integration of information technology (IT) systems used for data-centric computing with operational technology (OT) systems used to monitor events, processes and devices and make adjustments in enterprise and industrial operations.

  • ITSM (IT Service Management)

    IT Service Management involves the design, delivery, management and continuous improvement of IT services that meet business needs.

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