Definition

ServiceNow

Contributor(s): Matthew Haughn

ServiceNow is a company that provides service management software as a service. It specializes in IT services management (ITSM), IT operations management (ITOM) and IT business management (ITBM).

Company offerings are centered around the creation of what they call a “service model” that corrects the root cause of service issues and enables self-service. ServiceNow's tasks, activities and processes occur as cloud services, overseen as part of a comprehensive managed workflow that supports real-time communication, collaboration and resource sharing. ServiceNow has service management offerings for IT, human resources, security, customer service, software development, facilities, field service, marketing, finance and legal enterprise needs.

ServiceNow integrates easily with other tools. You can perform VMware Airwatch tasks, for example, from within the interface and ServiceNow also provides an app store of tool offerings from third parties.

ServiceNow was founded in 2003 by Fred Luddy. Company headquarters are in Santa Clara, California.

See an introduction to ServiceNow technologies:

This was last updated in September 2016

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